Sisu Group is a fast-growing iGaming startup with over 150 team members and offices in Tallinn and Malaga. We are on a mission to redefine the future of iGaming and sports betting by building cutting-edge technology and next-generation player experiences - In 2024, ReSpin.com and Epicbet.com were successfully launched. Backed by €21M in secured funding, the majority of our company is owned by the people building it, our team. Sisu promotes a collaborative, non-corporate culture, offering competitive salaries with stock options to match.

We are looking for a Customer Support Specialist who has a positive and customer centric attitude to join our team as a Night Shift Specialist. As a Customer Support Specialist, you will provide outstanding service to our clients via chat and email. 

You will also collaborate with all other teams within the company to ensure customer satisfaction and loyalty. In addition, you will have the chance to learn new skills and grow your career within the organization.

As a Customer Support Specialist, you will:

• Respond to customer inquiries and issues in a timely and professional manner via chat and email.

• Collaborate with other teams and departments to solve customer queries, enhance operational efficiency, and improve customer experience.

• Provide feedback and suggestions to improve our products and processes based on customer insights.

• Maintain a positive and customer centric attitude at all times and uphold our company values.

• Work flexible night shifts that may include public holidays and weekends according to business needs.

What You Bring To The Role:

• Excellent verbal and written communication skills in English and Spanish.

• A strong sense of empathy and a problem-solving attitude.

• Ability to work independently and as part of a team.

• Able to take ownership and initiative of customer cases and things that can improve the department.

• Customer service experience, preferably in an online gaming company or a crypto company.

Location: You are based in or willing to relocate to Tallinn, Estonia, where our office is located, working hybrid - 4 in the office and a day remote.
Starting date: ASAP

Company culture and benefits:

At Sisu Group we believe in creating a positive and inclusive workplace culture where teamwork is the key. We value collaboration, open communication, and treat all team members as equals. We encourage our employees to be proactive and take ownership of their work, while also providing the support and resources needed to help them grow and develop even further.

We understand that our employees are our biggest asset, which is why we offer a competitive compensation package that includes stock options, and generous paid time off. We believe that building a great company is about more than just creating a successful product, it's about building a community of passionate and driven individuals who share a common goal.

If you're looking for a company where you can grow professionally, work with talented and dedicated colleagues, and make a real impact, then Sisu Group is the place for you.

By submitting this application, the candidate agrees that Sisu Group stores personal details to be able to process the job application. Sisu Group follows and is compliant with the General Data Protection Regulation.