Sisu Group is a fast-growing iGaming startup with over 170 team members and offices in Tallinn and Malaga. We are on a mission to redefine the future of iGaming and sports betting by building cutting-edge technology and next-generation player experiences. In 2024, ReSpin.com and Epicbet.com were successfully launched. Backed by €21M in secured funding, the majority of our company is owned by the people building it, our team. Sisu promotes a collaborative, non-corporate culture, offering competitive salaries with stock options to match. 

As part of the VIP Central Team, you will manage and develop relationships with high-value players across both casino and sportsbook products, focusing on the Nordic market. Your mission will be to increase engagement, strengthen retention, and maximise customer lifetime value.

You will deliver a highly personalised VIP experience, closely analyse customer behaviour, and implement targeted, revenue-driving initiatives. By collaborating with CRM, Campaign, Product, Customer Support, and Marketing teams, you will help create a seamless and tailored player journey across brands.

You will play a key role in balancing centralised revenue strategies with local market insights to ensure sustainable growth and exceptional customer experiences.

Requirements:

• At least 3 years of experience in Key Account Management or VIP management, ideally within the online gaming or hospitality industry

• Native or fluent proficiency in one of the Nordic languages, along with excellent written and spoken English 

• Experience working with Nordic customer segments is a strong advantage

• Strong analytical and problem-solving skills with a detail-oriented, results-driven mindset

• Outstanding communication and presentation skills, with the ability to collaborate effectively across cross-functional teams

• Ability to multitask and prioritise in a fast-paced environment while maintaining professionalism

• Resilient under pressure, able to handle stress effectively and make quick, confident decisions in challenging situations

You will be responsible for:

• Drive VIP growth strategies, aligned with business objectives, focusing on customer onboarding, retention, lifetime value, and selective acquisition

• Own and optimise key performance indicators including Net Gaming Revenue (NGR), retention and churn rates, bonus efficiency, ROI, and VIP cohort growth

• Act as the primary point of contact for high-value players, delivering personalised support and building long-term relationships to enhance loyalty and satisfaction

• Monitor player activity to identify trends, risks, and revenue opportunities, implementing data-driven retention and reactivation initiatives such as tailored bonuses and exclusive campaigns

• Collaborate with CRM, Campaign, Marketing, and Data teams to execute targeted engagement strategies and support VIP customer journeys across brands and markets

• Analyse player behaviour and performance data using BI tools to identify growth opportunities, improve segmentation, and optimise VIP strategy effectiveness

• Provide regular reporting and actionable insights to Revenue Operations and relevant stakeholders

• Incorporate local market insights into VIP initiatives and act as a commercial link between central VIP Operations and Nordic teams

• Resolve customer issues efficiently while collecting feedback to improve service quality and engagement

• Promote responsible gaming practices and ensure all VIP communications and incentives comply with internal policies and regulatory requirements
  

Company culture and benefits:

At Sisu Group we believe in creating a positive and inclusive workplace culture where teamwork is the key. We value collaboration, open communication, and treat all team members as equals. We encourage each other to be proactive and take ownership, while also providing the support and resources needed to help them grow and develop even further.

We understand that our employees are our biggest asset, which is why we offer a competitive compensation package that includes stock options, and generous paid time off. We believe that building a great company is about more than just creating a successful product, it's about building a community of passionate and driven individuals who share a common goal.

If you're looking for a company where you can grow professionally, work with talented and dedicated colleagues, and make a real impact, while sharing our key values of caring, thinking outside the box, taking charge and having a positive mindset, then Sisu Group is the place for you.

By submitting this application, the candidate agrees that Sisu Group stores personal details to be able to process the job application. Sisu Group follows and is compliant with the General Data Protection Regulation. Clear police record required, ensuring a commitment to integrity and a safe workplace.